About American Property Claims

At American Property Claims we understand that a homeowner may encounter tremendous stress and trauma when their biggest investment suffers a loss. Through fast accurate and caring service we move quickly to inspect and complete our files so your client's claims can be resolved smoothly and efficiently.

We have licensed adjusters dedicated to inspecting only property claims. We specialize in residential and commercial property claims. APC inspectors are experienced with assessing damage caused by fire, wind storms, hail, water damage, and most other causes of damage. American Property Claims is also able to handle content damage and assist you in salvage disposal, if necessary.

We use industry accepted estimating software to clearly and accurately write an estimate for damages caused by the incident. Our inspectors are able to customize procedures and provide a final report to fit your company's needs. Every completed claims includes a summary of the loss and a description of the situation explaining how we came to estimate value. We will also work with your staff to determine if a loss is covered under your policy guidelines.

What We Do

American Property Claims, a division of ACD (AutoClaims Direct Inc.), provides unmatched property damage and contents loss appraisals to the insurance claims industry. Unlike any firm throughout the industry we provide a superior product meshed with cutting edge technology. Our business model is based upon a strong and experienced management team of former insurance claims professionals integrated with a highly mobile and efficient appraisal task force. Our Rapid Response approach on all assignments results in proactive file handling, where cycle times are cut dramatically leading to reduced homeowner owner complaints. Our in house account managers and auditing staff review every file before it reaches your office ensuring compliance to your guidelines.

Our Rapid Response appraisal approach incorporated with leading Technology allows for:

  • Direct Access
    With our DirectLink system we are able to provide direct access to claims submitted, claims in process and completed claims. No more waiting for a fax or email confirmation just login and experience the simplicity of direct statusing. It is with our Directlink system and skilled appraisers we can offer this direct access to completed claims within a 4 day turnaround time*. Many assignments may also reach completion in 72 hours or less*. Statusing of all property claims can be accessed within 24-48 hours, saving you time and money.
    (* Based upon owner contact)

  • Direct Reliability
    Our trained property appraisal specialists adhere to our strict code of ethics, guaranteeing you prompt, fair, and honest delivery of services. The Directlink system is designed to protect and ensure privacy of all your company's information as well as confidentiality of your insured and companies’ information. Our servers are monitored 24 hours a day, 7 days a week, 365 days a year to ensure that our system will never be offline, and your information is secure from any tampering. We have also enlisted the services of a highly trained tech support team to answer any technical questions you may have regarding our system.

  • Direct Knowledge
    American Property Claims offers unmatched service and experience. Our management team is knowledgeable in all facets of claim handling having served in supervisory roles for several insurance companies. We require our appraisers to maintain their job related training, to the degree acceptable by industry standards. Our appraisers are audited regularly by local field supervisors through random onsite re-inspections. It is with this knowledge that you can rest assured knowing the quality, consistency and standard of our services are unsurpassed in the auto claims industry.

  • Direct Control
    American Property Claims parent firm, Auto Claims Direct, designed the DirectLink system to be the premier web application program in the auto claims industry. Due to its success, we have specially redesigned it to service the needs of the property claims industry and continue to upgrade the system to meet new industry standards. Reports are designed with our clients’ needs in mind. Our customer service allows you to request customized reports and statistical information. We put the control back into the hands of the claims manager and handling adjusters. You control the information and accessibility of your property claim through our Directlink system. No more waiting for a response, just login and access the information desired.